Store Policies
Apollo AV, Inc. offers the following Shipping and Returns Policy: Stock items are returnable up to 21 days after receipt of item, but requires a return authorization. A return can be as an exchange or refund of purchase price, less shipping charges. All domestic and international taxes and duties are the responsibility of the buyer and are not included in the item price. Please call or email with any questions regarding this.Items must be returned in the original package with all included items and in like new condition. If item isn't in like new condition, a restocking fee of 15% may be assessed. Return shipping charges/insurance are the responsibility of the customer. Shipping charges are not refundable, unless we send the incorrect item, then we will pay for return of the item to us and to send the correct item back if exchanging. Closeout, demo, pre-production, warranty products, and special order items are not returnable, but will be covered under the manufacturer's warranty if applicable. If an item is special order, it will be detailed in the category or item description. After 21 days, items are covered by the manufacturers warranty.
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