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Store Policies

Apollo AV, Inc. Policies:

Returns Policy:

  • Stock items are returnable up to 21 days after receipt of item and require a return authorization. A return can be as an exchange or refund of purchase price, less shipping charges.
  • All domestic and international taxes and duties are the responsibility of the buyer and are not included in the item price.  Please call or email with any questions regarding this.
  • Items must be returned in the original package with all included items and in like new condition. If item isn't in like new condition, a restocking fee of 20% may be assessed.  
  • Return shipping charges/insurance are the responsibility of the customer unless the return is a result of an error by Apollo AV, Inc.
  • Special order items are not returnable, but will be covered under the manufacturer's warranty if applicable.  
  • After 21 days, items are covered by the manufacturers warranty.


Discount Policy:

  • We will meet or beat any authorized dealers price for the items we carry.  Items must be like for like and a copy of the quote must be provided with the dealer name clearly shown.
  • Repeat customers will receive regular discount opportunities as a thank you for your business.

Privacy Policy:

  • We will never sell or give away your contact information to anyone.   We value our privacy and know you value yours.
  • We may use your email for newsletters or other notifications that we feel our past customers may find interesting or useful.